Occasionally I do get questions from existing customers concerning a text message or email form the Social Security Administration. This is not my area of expertise, so I had to do some research. This is what I found.
Social Security generally does not contact people by email or text message for official matters. The Social Security Administration (SSA) primarily communicates through traditional mail. Here are a few important points to keep in mind:
- Traditional Mail: Most official communications from the SSA, such as notices, statements, and letters regarding your benefits, are sent through postal mail.
- Online Accounts: If you have a “my Social Security” account, you may receive email notifications to alert you about certain updates or statements available in your online account. However, these emails will not contain personal information or request sensitive data.
- Fraud Prevention: The SSA warns against phishing scams where fraudsters may impersonate SSA officials through email, text messages, or even phone calls. The SSA will not ask for your personal information (like your Social Security number) through email or text.
- Text Messages: The SSA may send text messages if you’ve opted in to receive them, typically for security purposes, like verifying your identity when you access your online account. However, these messages will not ask for personal or financial information.
If you receive an email or text claiming to be from Social Security that seems suspicious, it’s recommended to report it to the SSA Office of the Inspector General.
I’ve done the research for you. Here is how to report fraud:
Social Security scams. Report on the web: www.ssa.gov/scam
Other scams involving government services; oig.ssa.gov/report
To report fraud by telephone, you call the Office of Inspector General fraud hotline at 1-800-269-0271.
I hope this helps you.
Here is my disclaimer. I gather most of my information from Medicare.gov and CMS.gov and to the best of my knowledge, it is accurate. Please use this information as a guideline. For this blog I used SSA.GOV and AI search for answers.
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